He ends with this line: “He forgot there was a number lower than one percent.”

This story reminded me of when I owned my own retail shop.  We would place a full-page ad in the newspaper (with a coupon), hoping sales would just poor in.  The newspaper’s circulation was 20,000, so a 1% conversion would have meant 200 new customers.  But sure enough, only a handful of new people would walk through the door.

Circulation means nothing without engagement. This is one of the reasons the newspaper industry is in such trouble; for years businesses would throw money at advertising and hope it would make a difference.  The problem is that, often, it didn’t.

This isn’t to say that print doesn’t have a place; there are many factors to consider, including the size of one’s target market, ad design, etc…  But it does affirm something I believe strongly: that little guys have to develop their own audience relationally, one person at a time.